This Privacy Policy explains how Sneakerr (“Sneakerr,” “we,” “our,” or “us”) collects, uses,
stores, and shares information when you use the Sneakerr mobile application, website, and related services
(collectively, the “Services”).
We designed this policy to help you understand what information we collect, why we collect it,
and the choices you have about your information.
1. Information We Collect
Depending on how you use Sneakerr, we may collect the following categories of information:
Account information: such as username and password.
Business and seller information: such as marketplace account identifiers, merchant settings, buy list preferences, and sourcing-related configuration data.
App usage information: such as feature usage, crash logs, diagnostics, performance data, and interaction data.
Device information: such as app instance identifiers.
Camera and image data: if you choose to use scanning features, the app may access your camera and process images of barcodes, product packaging, labels, or receipts that you intentionally scan or upload.
Product and scan results: such as UPCs, ASINs, product identifiers, pricing, inventory, restrictions, buy decisions, and related metadata returned through the Services.
Communications: information you provide when you contact us for support, submit feedback, or otherwise communicate with us.
2. How We Collect Information
We collect information in the following ways:
Directly from you when you create an account, configure the app, scan items, upload content, or contact support.
Automatically through your use of the Services, including diagnostics, device data, and app activity.
From service providers and integrations that help us operate the app, such as authentication, hosting, analytics, crash reporting, and infrastructure vendors.
3. How We Use Information
We may use collected information to:
Provide, maintain, secure, and improve the Services;
Create and manage user accounts;
Deliver scan results, product data, and app functionality;
Sync settings, saved data, and app preferences across devices;
Monitor performance, fix bugs, and troubleshoot technical issues;
Respond to support requests and communicate with you about the Services;
Prevent fraud, abuse, unauthorized access, and violations of our terms;
Comply with legal obligations and enforce our agreements.
4. Camera, Photos, and Permissions
Sneakerr may request access to certain device permissions, such as the camera, photo library, or notifications.
We only use these permissions for the purpose disclosed at the time of request. For example:
Camera: to scan barcodes, shoe labels, receipts, or other product-related images.
Photos: to allow you to upload existing images for analysis or support.
Notifications: to send operational, account, or app-related alerts if you opt in.
You can manage app permissions at any time in your device settings.
5. Sharing of Information
We do not sell your personal information. We may share information in the following situations:
Service providers: with vendors that help us operate the Services, such as cloud hosting, analytics, authentication, customer support, and infrastructure providers.
Integrations you enable: when you connect third-party platforms or marketplace services to your Sneakerr account.
Legal and safety reasons: if required by law, subpoena, court order, or to protect rights, safety, and security.
Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of assets.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and legal records,
resolve disputes, enforce agreements, and comply with applicable law.
Retention periods may vary depending on the type of data, the purpose for which it was collected, and legal requirements.
7. Your Choices and Rights
Depending on your location and how you use Sneakerr, you may have rights to:
Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your account and associated personal information, subject to legal and operational exceptions;
Withdraw consent where processing is based on consent;
Opt out of certain communications by using the unsubscribe link or contacting us directly.
To make a privacy request, contact us using the details in the “Contact Us” section below.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information
against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage
is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Sneakerr is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the Services, please contact us so we can investigate
and take appropriate action.
10. International Users
If you use Sneakerr from outside the United States, please note that your information may be transferred to,
stored in, and processed in countries where privacy laws may differ from those in your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date above
and may provide additional notice through the app or other appropriate means.
12. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at: